Check-In Insights — see who's engaged and who's at risk, at a glance
Check it out: https://www.loom.com/share/9ab61251354a42ca8aed6f3ad40632ad
We just shipped a new Check-In Insights page, and it's built around one idea: the data was always there, you just couldn't see it.
What's new
Every member and prospect now has a live insights card showing location, membership type, and visit frequency at a glance — tagged green for opportunity (Very Regular, Regular) and red for problem (Infrequent, at risk of lapsing). No more digging through raw check-in logs to figure out who needs attention.
Click into any profile and you get the full picture:
- Check-in behavior — total visits, active days, cadence (e.g. "checks in every 84 days"), and preferred time of day
- Onboarding status — completed, started, or never began, plus PT and class interest
- Interests and preferred class types — so outreach can be personal, not generic
Why it matters
- Spot regulars who are ready for an upsell (PT, classes, upgrades)
- Catch infrequent or lapsing members before they cancel
- See prospects who haven't completed onboarding and follow up before they go cold
It's live now and will update your dashboard — no setup required. Open any member or prospect profile to see it in action.
Video: https://www.loom.com/share/9ab61251354a42ca8aed6f3ad40632ad
